Privacy policy

1. Responsible for the data

The data controllers of the data collected through this WEBSITE are the following companies:
Valeo Management Europe Limited, parent company of our group and owner of this WEBSITE with registered office at 3rd Floor number 6, Cavendish Square, London, W1GOPD, England and Registered Number 09438966. Telephone: +44 843 508 2018

Valeo Management Spain S.L.U. with NIF B88055876 manager and operator of the residences in Spain and Portugal, domiciled at Velázquez, 41, Escalera Izquierda, 1ºC; 28001, Madrid, Spain. Telephone: + 34 91 737 10 50
VStudent Portugal 2, S.A. (Unipessoal) com NIF 515274887, entity responsible for the residence LIV COLIFE with registered office at Avd. Antonio Augusto de Aguiar 19 4 Andar – Sala B, Lisbon, 1050-012, Portugal.

Together and hereinafter referred to as “LIV COLIFE”.

2. Motivation

LIV COLIFE respects the privacy rights of its Users and recognizes the importance of protecting the personal data that LIV COLIFE collects about its Users.

The purpose of this document is to inform Users of this WEBSITE about the processing of personal data by the companies mentioned in the previous section in accordance with their role in the corporate structure.

3. Personal data processed by accessing the website

What data is processed and for what purposes

By simply accessing the WEBSITE, LIV COLIFE collects the IP address and other data relating to the connection and its origin. The IP address is a code that identifies the User’s internet connection at a specific time. Only the User’s Internet access provider can identify the subscriber who was assigned an IP address at a particular time. By the very nature of the server that supports the WEBSITE, the User’s IP address is automatically recorded together with the date and time of access. This data is only used to manage the normal use of the WEBSITE and to carry out statistical analyses on the use of the website.

Likewise, data of users who register in any of the forms available on this WEBSITE and data related to cookies may be processed as indicated in point 5 of this document.

Lawful processing

The legal basis that legitimises the processing of the IP address is the technological need to enable the provision of the WEBSITE and the legitimate interest to carry out the appropriate control and analysis of access to this WEBSITE, to manage information on the products and services offered through it and to respond to queries, doubts, requests or any other type of request made by the user through any of the communication channels made available to the user.

User’s age

The user guarantees that he/she is over 14 years of age and that the information provided is accurate and truthful. In the event of being under 14 years of age, users may only access the WEBSITE under the supervision of their parents or guardians, who will be responsible for completing the corresponding forms.

Compulsory data

The obligatory data of each form will be identified as such on the form itself. Refusal to provide this information will prevent the service requested by the user from being provided.

Data recipients

The data may be shared with other companies in our group when it is necessary to properly manage the relationship with the user, in the event of transfers or when the user requests information about other student residences in our group managed by VStudent Granada Acacias: VStudent Granada Acacias S.L.U., VStudent BCN 22Arroba S.L., Residencia de estudiantes Sarriá S.L.U., VStudent Sevilla S.L.U., VStudent Portugal SA, respectively, in order to be able to carry out said management and operations. For more information about the companies that make up our group, please visit our websites: and

Except for this communication or when we are obliged to do so by law (e.g. an official request in the framework of a police investigation) LIV COLIFE will not provide the information collected through this WEBSITE to any third party.

Data processing period

IP addresses will be kept for a period of 1 month.

Data related to queries will be processed for the time necessary to resolve the user’s contact request. Subsequently, they will be blocked and kept for the time necessary to fulfil the purpose of the processing and to meet any liabilities arising from the processing.

The data included in the registration forms and those relating to cookies will be kept as indicated in point 5 of this Privacy Policy.

4. What rights the user has and how to exercise them

Data protection regulations guarantee Users the following rights:

Access: Allows the User to know what information is held, where it has been obtained from, to whom it has been provided and for what purposes it has been processed.
Rectification: Allows the User to rectify any erroneous or out-of-date data.
Deletion: Allows the User to ensure that their data is no longer processed.
Opposition: Allows the User to stop the use of their data for a specific purpose.
Limitation: Allows the User to restrict the processing of their data, but in such a way that they are kept for a subsequent purpose.
Portability: Allows the User to obtain a copy of his/her data in electronic format and, in certain circumstances, to request that it be communicated to another service provider. It is only applicable to computerised processing carried out with the consent of the User or for the fulfilment of a contract.
Revocation of consent: Allows the User to withdraw the consent that, where applicable, has been given for the processing of his/her data.
These rights require the ability to identify the User requesting them and link their identity with the data processed by LIV COLIFE.

However, LIV COLIFE can not establish this link with any of the data processed by the mere access to the website, unless the User could provide certain documentation that allows identification (for example, a certificate from your Internet access provider indicating the IP address that the User was assigned on a specific date and time).

Users are informed that they may exercise the aforementioned rights before LIV COLIFE, as well as revoke their consent to the processing of their personal data, by post to Valeo Management Spain S.L.U. at Velázquez, 41, Escalera Izquierda, 1ºC; 28001, Madrid, Spain; or by e-mail to

If Users wish further information in this regard or consider that their right to data protection has been violated, they may contact the Comissão Nacional de Proteção de Dados (

5. Other processing of personal data

Cookies and similar

LIV COLIFE uses cookies and other similar mechanisms for storing and retrieving data on terminal equipment (hereinafter referred to as cookies).

Cookies are files that are downloaded to the user’s browser and can be read later by LIV COLIFE. In this way, cookies allow various functionalities, such as recognizing a user who has accessed the website previously and to make analysis on the use of web service to improve it.

However, it is not possible to find out the identity of the User from the cookies used by LIV COLIFE, unless the User provides additional information through other means and these could be linked to the cookies that have been downloaded.

For more information, see the Cookies Policy.

CONTACT” form:

LIV COLIFE will process the data provided through the contact form in order to deal with the contact request.

Legal basis: The legal basis that legitimizes the treatment, is the consent of the user expressed at the time of sending your request for contact.
Retention period: The data will be processed for the time necessary to resolve the user’s request for contact. Subsequently, they will be blocked and kept for the time necessary to comply with the purpose of the processing and the attention of possible legal responsibilities.
You may withdraw your consent and exercise your rights at any time, as indicated in the “data subjects’ rights” section of this Privacy Policy.

6. Sending commercial communications

When you check the appropriate box below the contact form LIV COLIFE may send commercial or advertising communications relating to services, products, news or events organized by LIV COLIFE that may be of interest. These commercial communications will be sent through the tool that allows LIV COLIFE verify the receipt and reading of communications made via email. In this sense, the emails sent will include links and tiny, transparent images that will be associated with your email address. Thus, when you download one of these images or access the links contained in the email, LIV COLIFE can know for statistical purposes if the mail has been opened or if you have accessed a link from that email. You can prevent these uses by configuring your email manager or program to prevent automated downloading of images, as well as not accessing the links included in the emails you receive.

In each communication, the user may object to receiving this type of information through the specific mechanisms for unsubscribing, as well as requesting, where appropriate, the right to revoke consent, opposition or deletion.

7. Contracting / Booking

When you make a reservation / contract our services your data will be included in LIV COLIFE’s file in order to manage your request and to be able to carry out the centralisation of administrative and IT processes.
Legal basis: The legal basis legitimising the processing of the Data is the need to manage the pre-contractual relationship and/or execute the agreement.
Retention period: The Data will be retained for the duration of this agreement and, thereafter, for the legally enforceable period to meet possible contractual liabilities.
Interested parties have the rights of access, rectification, deletion, limitation, opposition, portability and complaint as indicated in section 4 of this policy.

8. Further information

If the user has any doubts about the information contained in our Privacy Policy, please send an e-mail to: